Confusion

Calls get a tiny bit funny when people confuse things for other things. For example, I received a call from an individual who would like to make an appointment for Nutri-system in the outpatient clinic. For those of you who don't know that would be a weight loss program in weight watcher/jenny craig category, not a clinic at a hospital. (She meant Nutrition Clinic)

Or... when that darn medical terminology confuses them. Here's some super oldies, but two of my favs.

Me: Operator
Caller: Where can I find Dr. Doe?
Me: 3rd floor, last clinic on the south end, right side.
Caller: I'm standing on the 3rd floor south end and the only sign up here is Ophthalmology.
Me: Dr. Doe is an Ophthalmologist.
Caller: NO HE'S NOT! He is an eye doctor.
Me: The medical term for eye doctor is ophthalmologist and they work in Ophthalmology.
Caller: I am NOT a doctor. How would I know that?

Next.

Me: Operator
Caller: May I have the CSI department?
Me: The CSI department?
Caller: Pediatric CSI. (Remember I work in a pediatric hospital, so this is not actually helpful)
Me: We don't have a CSI department. Who was your doctor?
Caller: Doe
Me: That's ICS, one moment.
Caller: I was seen at CSI, did that department move?
Me: Um...no. We never had a CSI, that's a t.v. show which stands for Crime Scene Investigation. The ICS, Immuno-Comprised Services or cancer unit, is where Dr. Doe works.
Caller: It makes sense they changed the name if a t.v. show is called that now.
Me: Uh-huh, one moment.


I use to email myself funny calls. These were both from 2006. I have some more I'll post later.